Privacy Policy

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information, and how to contact us and supervisory authorities in the event you have a complaint.

Who we are

This website is operated by BS Portal Limited. We are a limited company registered in England and Wales with company number 12576544 and with a registered address at 33 St James's Square, London, United Kingdom, SW1Y 4JS.

We collect, use, and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union and the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

This policy relates to your use of our website:

We provide a service connecting parents and children with schools and other educational related service providers in the UK. 

When we collect personal data

We collect personal information and other data from you when you access our website, register with us, contact us or send us feedback, purchase services from us or use our services during your user experience (e.g. through your account settings). 

Our collection and use of your personal data

We collect this personal information from you either directly, such as when you register with us, contact us, or purchase services via our website, or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

We also collect personal information about you from third parties.

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

  • your name, address, and contact details
  • date of birth
  • bank account and payment details
  • details of any feedback you give us by phone, email, post, or via social media
  • information about the services we provide to you
  • your account details, such as username, login details
  • personal information about children and minors (e.g. name, address. date of birth, contact details). 

We use this personal information to:

  • create and manage your account with us
  • verify your identity
  • provide our services to you
  • customise our website and its content to your particular preferences
  • Provide, improve, and develop our product and service.
  • Advertise and market to you, which includes the methods to which you have consented.
  • Operate our business.
  • notify you of any changes to our website or to our services that may affect you
  • improve our services

In order to access our service, you will have to provide your personal data (and that of your child or ward) which may, with your consent, be shared with other users or third parties. If you decline to provide this information, you will not be able to have access to our service. 

In addition, we may subsequently need to collect more personal data from you (by law or to enter into a contract with you). If you choose to decline to provide the requested data at that time, we will not be able to provide our services to you. It may affect your current user account and the extension to use our service. 

Some of our functions require optional personal data. If you choose not to provide this data, some of our service, function, or application process will not work accordingly. Those affected services may affect your interaction or application process with other users. 

If you, at any point, provide false data, we may have to suspend or cancel your account. We will notify you if this is the case at the time.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

  • consent: where you have given us clear consent for us to process your personal information for a specific purpose
  • contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
  • legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
  • legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Why we share personal data

We routinely share personal data with third parties for the purpose of providing our service (e.g. to communicate, to apply, to complete any transaction or any service you requested or authorized). This will only be done with your consent for the purposes of providing you with our services. 

We also share data with vendors working on our behalf. Personal data will only be passed on to them with your consent and for the purposes of providing our services. 

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

How to access and control your personal data

All registered users are able to amend and update the Personal Data we hold on them or their child/ward through our website dashboard. In the event that you are unable to amend Personal Data via our dashboard for any reason, please contact us for more details. Please note that not all Personal Data may be amended via the website dashboard. 

Cookies and similar technologies

A cookie is a small text file that is placed onto your device (eg computer, smartphone, or other electronic devices) when you use our website. We use cookies and similar technologies to store data on your device to enhance your user experience. Cookies can be retrieved by our website and mobile application. 

You can control the data collected by cookies, please refer to your web browser for details.


With a British School Portal account, you will be able to use the services we provide including being able to communicate with other users, make comments, submit applications, make payments, and enable other service features.

There are three types of British School Portal account:

Personal account: This is a personal account designed for a potential student or parent who is looking for information about schools, agents or other service provides. Each applicant should create one Personal account. Account-holders should only communicate with organizations, agents, or other service providers through the tools or methods provided or displayed on this website. All contents for application purposes should only be uploaded and shared to schools or to agents through this website unless otherwise specified and instructed by the school through communication methods provided on this website. 

Potential Students aged 16 and above may consent to the collection and processing of their own Personal Data (although parents and legal guardians may set up an account on behalf of Potential Students). Potential Students under the age of 16 cannot consent to the processing of such Personal Data and therefore consent will need to be provided by a parent, legal guardian, or any party with parental responsibility. 

School account: This is an organization account designed for school or education institution only. Only a person authorized by the organization is allowed to use this account with conditions in place on how they handle Personal Data. 

Agent account: This is a company account designed for a business acting as an agent or other service provider only.  Only a person authorized by the agent organization is allowed to use this account with conditions in place on how they handle Personal Data.

All organizations and companies are responsible for the control, management, maintenance, and updating of all true content, data, and information on their pages on our website. 

If any service user should log into their British School Portal account through a third party, their personal data from that third party may be shared with British School Portal. 


We would like to send you information about our services (which may include competitions and special offers), which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS), or automated call.

Your rights

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used, and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals' rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email or write to us at [ BS Portal Limited, 33 St James's Square, London, United Kingdom, SW1Y 4JS]. 
  • let us have enough information to identify you (eg account number, user name, registration details), 
  • let us have proof of your identity and address (a copy of your UK driving licence or passport and a recent utility or credit card bill within the last 3 months), and
  • let us know the information to which your request relates including any account or reference numbers if you have them

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used, or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. 

The supervisory authority in the UK is the Information Commissioner who may be contacted at:

  • or 
  • telephone: 0303 123 1113

Changes to this website privacy policy

This website privacy policy was published on and last updated on 02 November 2020.

We may change this website's privacy policy from time to time.

How to contact us

Please contact us, if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us, please send an email to, write to BS Portal Limited, 33 St James's Square, London, United Kingdom, SW1Y 4JS.

Cookies and similar technologies
We use cookies and similar technologies to store data on your device to enhance your user experience. Clicking the "Accept" button means you accept analytics and cookies. For more information please refer to "Privacy Policy".